Frequently Asked Questions

A Destination Management Company (DMC) is your local ground partner in Africa. We handle all logistics — vehicles, guides, accommodations, activities, and 24/7 support — so you can sell Africa confidently without managing operations yourself.

We operate across 7 African countries: Tanzania, Kenya, Rwanda, Uganda, South Africa, Botswana, and Mozambique. We can also arrange connecting itineraries to neighbouring destinations.

African DMC has been operating since 2010, with 15+ years of experience in African ground handling. We’re registered members of TATO, ATTA, and IATA.

While our core business is B2B (travel agent partnerships), we also accept direct enquiries from travellers and corporate groups.

Complete our partner application form on the Partner page. Your dedicated account manager will contact you within 48 hours with rate sheets and a product orientation session.

We respond to quote requests within 4 business hours for standard itineraries. Complex multi-country or custom itineraries may take up to 24 hours.

Yes, our operations team is available 24/7 and can arrange last-minute safaris, transfers, and accommodations subject to availability.

Yes, we organize annual familiarization trips for our partner agents. These include complimentary accommodation and activities so you can experience our destinations first-hand.

Our 24/7 operations desk is your first call. We have contingency plans for every scenario — vehicle breakdowns, weather disruptions, medical emergencies, and itinerary changes. We handle it so you don’t have to.

We operate a fleet of 4x4 Toyota Land Cruisers and safari-modified minivans, all with pop-up roofs for game viewing. All vehicles are regularly maintained and fitted with first aid kits, VHF radios, and charging ports.

All our guides are nationally licensed, first-aid certified, and fluent in English. Many speak additional languages including French, German, and Swahili. We conduct annual refresher training.

Standard terms are 30% deposit at confirmation and balance 45 days before travel. Established partners may qualify for extended credit terms.

We accept bank transfers (USD, EUR, GBP), credit cards via PesaPal and DPO payment gateways, and mobile money for local transactions.

Cancellation terms vary by service and timing. Generally: free cancellation up to 60 days, 25% charge 30-59 days, 50% charge 15-29 days, and 100% charge within 14 days. Full details are provided with every booking confirmation.